This Privacy Policy explains how Pay@ ("Pay@", "we", "us" or "our") collects, uses, shares and protects personal information when you visit our website, contact us or purchase our digital products and online services.
By using our website, you acknowledge the practices described in this policy.
1. Information We Collect
Information you provide to us
- Contact details: your name and email address when you place an order or contact us.
- Order information: the products you purchase, order IDs, prices and purchase dates.
- Communications: messages you send us, including through our contact form, and our replies.
- Account information: if account access is provided for a product, the details needed to create and manage that account.
Payment information
Payments are processed by third-party payment providers. They collect and process your payment details under their own privacy policies. We do not store full payment card numbers on our servers. We may receive limited information from them, such as a transaction reference and payment status.
Information collected automatically
Like most websites, our servers may record technical information such as your IP address, browser type, device information, pages visited and the date and time of your visit.
2. How We Use Your Information
We use personal information to:
- process orders and deliver digital products and access instructions;
- send order confirmations and service-related messages;
- respond to enquiries and provide customer support;
- handle refund requests and payment disputes;
- maintain the security of our website and prevent fraud and abuse;
- improve our website, products and services;
- comply with legal, tax and accounting obligations.
We will only send marketing emails where you have agreed to receive them or where permitted by law, and you can opt out at any time.
3. Legal Bases for Processing
Where required by applicable law, we rely on one or more of the following legal bases: performance of a contract (to provide the products you buy), our legitimate interests (such as preventing fraud and improving our services), compliance with legal obligations, and your consent (for example, for optional marketing).
6. Data Retention
We keep personal information only for as long as necessary for the purposes described in this policy, including to provide products and support and to meet legal, tax and accounting requirements. When it is no longer needed, we delete or anonymize it.
7. Security
We take reasonable technical and organizational measures to protect personal information against loss, misuse and unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you;
- ask us to correct inaccurate information;
- ask us to delete your information;
- object to or restrict certain processing;
- receive a copy of your information in a portable format;
- withdraw consent where processing is based on consent.
To make a request, email support@pay-at.com. We may need to verify your identity before responding. You may also have the right to complain to your local data protection authority.
9. Children's Privacy
Our website and products are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. International Transfers
Our service providers may process information in countries other than your own. Where this happens, we take steps to ensure your information remains protected in line with this policy and applicable law.
11. Third-Party Websites
Our website may contain links to third-party websites and services, including payment pages. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
- Business name: Pay@
- Address: pay@
- Email: support@pay-at.com